Our Process
We begin with a no-cost consultation to understand what’s happening in your business or organization: what’s frustrating you, what’s slowing you down, and where you want to go. Together, we decide whether RCG is the right fit for your needs.
Next, we conduct a Discovery Intake Interview to take a deeper look at your organizational structure and how work moves through your team. We identify your specific pain points and the issues underneath them, clarify your priorities, and define what success looks like for you.
Assessment
We examine your current processes, the tools and technology you use, and how your team gets work done. Building on what we learned in Discovery, we find opportunities to simplify workflows, reduce manual effort, and help you work smarter and more efficiently.
Design
Using what we learned in Discovery and Assessment, we research and design practical solutions built around your goals, budget, and team. We present at least two options and explain the benefits, costs, and tradeoffs of each, so you can make an informed decision.
Together, we choose the best approach. You’ll then receive a written proposal covering the solution, why it matters, what it will cost, and the timeline for completion, so you can move forward with confidence.
Implementation
This is where we put the plan into action. We streamline your workflows, configure your existing technology or set up new tools, and automate repetitive manual tasks wherever it makes sense. Throughout implementation, we keep you informed, test every change, and make adjustments so the solution works as intended and supports your team’s day-to-day needs. We also document each process, so nothing lives only in one person’s head.
Training
We prepare your team to use the new tools and processes with confidence. Training can begin during implementation and continue after launch, with hands-on guidance tailored to each person’s role. Your team gets clear documentation and step-by-step instructions to come back to whenever they need a refresher, plus time to ask questions and practice everyday tasks.
Support
We don’t disappear after launch. Every project includes 30 days of post-launch support. During that time we answer questions, fix anything that isn’t working as designed, and make small adjustments as your team settles into the new way of working. When the support period ends, you can continue with flexible support options so you always have help when you need it.
Discovery
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